Securing Your Event Date and Time
- When you select a date and time through our website, your booking will be temporarily secured for 30 days or until the required deposit is paid, whichever comes first.
- If the deposit is not received within 30 days, the date and time for your reservation may be forfeited.
Deposit and Payment Policy
- A 50% deposit of the total event cost is required to officially secure your event date and time.
- The remaining balance is due no later than 7 days before the event date.
- Payments can be made through the methods outlined in your booking confirmation email.
Cancellation and Refund Policy
- 2 Months Prior to Event: If you cancel at least 2 months before the scheduled event, you are eligible for a 100% refund of your deposit.
- 1 Month Prior to Event: If you cancel at least 1 month before the scheduled event, you are eligible for a 50% refund of your deposit.
- 1 Week Prior to Event: If you cancel at least 1 week before the scheduled event, you are eligible for a 25% refund of your deposit.
- Less than 1 Week Prior: No refunds will be issued for cancellations made within 1 week of the event.
Changes to Event Details
- Changes to your event date, time, or details must be requested as soon as possible and are subject to availability.
- Kraus Kreamery reserves the right to approve or deny requested changes.
Event Terms
- Kraus Kreamery will only provide services if all payments are made in full by the specified deadlines.
- Failure to pay the remaining balance by 7 days before the event may result in cancellation of the booking without refund.
Liability
- Kraus Kreamery assumes no liability for unforeseen circumstances, such as weather-related cancellations, venue issues, or client-provided equipment malfunctions.
- Clients are responsible for ensuring adequate space, access, and utilities for the setup and operation of Kraus Kreamery services.
Sales Tax
- Sales tax is added on top of all fees for taxable goods and services in accordance with local tax regulations
Acceptance of Terms By using our website to book an event, you acknowledge that you have read, understood, and agree to these terms and conditions. These terms may be updated from time to time, and the current version will always be available on our website.